Renewals

Older Persons Concessionary Pass Renewal

If your pass is due to expire and you have received a letter or email from us you can renew it here.

Before you start you will need:

  • The last 8 digits of your current travel pass
  • Your date of birth
  • An e-mail address if you have one (the e-mail address will only be used to contact you about your travel pass)
  • National Insurance number (this is not compulsory but will help us locate your record and comply with audit requirements)

Renew your pass

If you have any Swift Pay As You Go credit or Auto Top Up settings on your existing card, these will automatically be transferred to your new card.

If your pass has already expired and you are unable to renew online, please call 0345 303 6760 to renew over the phone.

For more information about your Concessionary Pass visit the Network West Midlands website