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WMCA Managed Support Service

Supporting your retrofit delivery

Whether you are new to retrofit projects or a seasoned professional, there is a wide range of technical assistance and managed support available from the WMCA to help with delivery.​

Based upon the success of previous domestic Buildings’ Retrofit programmes, namely both the Social Housing Decarbonisation Fund (SHDF) and the Home Upgrade Grant (HUG), WMCA have increased the Managed Support Services available to Grant Applicants to assist with both pre and post aspects of programme delivery. This is initially aimed at those RPs and LAs who lack the resource and knowledge to enable delivery of successful compliant Projects.​

The Managed Support Services are available to all Eligible Organisations undertaking domestic Buildings’ Retrofit works, with support available covering many requirements to achieve a fully compliant programme. This will allow all Grant Applicants to utilise the professional support available to ensure they achieve a structured approach to their individual programme.​

The various support services available to Grant Applicants includes:​

  • Managed PAS 2035 Retrofit services including Retrofit Assessments, Retrofit Coordination through to post EPC and lodgement, all assessors and coordinators will be fully accredited​
  • Full technical advisory and Trustmark compliancy support, incorporating pre installation checks following installers PIBIs /surveys, clarification of compliant measures​
  • Full PAS compliant design service including planning applications, permitted development rights (PDR), conservation applications​
  • Coordination and evaluation of planning applications through our qualified Project Coordinator MCIOB or equivalent​
  • Retrofit Resident advisor to assist and advise through the Customer Journey process​
  • Quality/compliance monitoring through installation process, by a designated COW​
  • Pre handover quality check and remedial report including resident handover pack​
  • Project Management support lead by an APM/RICS accredited manager, to assist and advise with reporting, evaluation and coordination, throughout delivery​
  • Procurement support through a fully compliant competitive tender process, including full ITT and associated documents and specification​
  • Tender evaluation guidance and analysis along with all relevant contract documentation i.e. JCT forms of contract and associated warranties​

For any questions or service enquiries, please email: devolved.retrofit@wmca.org.uk