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AEB Complaints Procedure

1. Overview

This document contains guidance for anyone who is not satisfied with the service they have received regarding Adult Education Budget (AEB) within the West Midlands Combined Authority (WMCA). 

This procedure is for: 

  • Residents/Learner 
  • Employers
  • Providers

The training and education providers covered by this procedure are:

  • Post 16 further education (FE) Colleges 
  • Sixth-form colleges
  • Local authorities contracted through grant fund arrangements. 
  • Independent education and training providers.