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Freedom of information

Complaints

If you are unhappy with the way we have handled your request, with the fee we have charged, or the reasons for refusing to provide the information, you have the right to request a review and/or complain by writing to the Head of Governance at 16 Summer Lane, Birmingham, B19 3SD.

If you are not satisfied with the assistance you receive, or if we have not been able to resolve your request and feel that a formal complaint needs to be made, then this should be addressed to the office of the Information Commissioner.

The Information Commissioner is responsible for enforcing the operation of the Freedom of Information Act and the Data Protection Act.

The Information Commissioner's Office postal address is:

Wycliffe House
Water Lane 
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number Website: www.ico.org.uk