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AEB Complaints Procedure

6. What action the Combined Authority will take?

The provider's we fund are independent bodies and the Combined Authority has limited power to intervene in their day-to-day running. 

The Combined Authority's role is to ensure they have acted according to their procedures. If your complaint is upheld, we may consider action against the provider, such as: 

  • Asking them to review their complaints procedure to ensure non-recurrence,
  • Asking them to review the handling of your case,

We may consider:

  • Whether we continue to fund the provider,
  • Invoking clauses from the funding agreements, financial memoranda and/or contracts between the Combined Authority and the Provider, 
  • Revising our internal devices and processes,