6. What action the Combined Authority will take?
The provider's we fund are independent bodies and the Combined Authority has limited power to intervene in their day-to-day running.
The Combined Authority's role is to ensure they have acted according to their procedures. If your complaint is upheld, we may consider action against the provider, such as:
- Asking them to review their complaints procedure to ensure non-recurrence,
- Asking them to review the handling of your case,
We may consider:
- Whether we continue to fund the provider,
- Invoking clauses from the funding agreements, financial memoranda and/or contracts between the Combined Authority and the Provider,
- Revising our internal devices and processes,